Return And Refund Policy
Return & Refund Policy
At NuveOrganics™, we want you to feel confident with every purchase.
We offer a 30-day return policy, which means you have 30 days from the date of delivery to request a return for eligible unopened products.
Eligibility for Returns
To be eligible for a return, your item must:
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Be unopened, unused, and in its original condition
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Be returned in its original packaging
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Include proof of purchase or order confirmation
Please note that customers are responsible for the cost of return shipping unless the item arrived damaged, defective, or incorrect.
How to Start a Return
To initiate a return, please contact our Customer Care Team at:
Once your request has been reviewed and approved, we will provide instructions on how and where to send your return.
Please do not send products back without first contacting us, as unauthorized returns may not be accepted.
If you have any questions regarding your return, please contact us at:
Damaged, Defective, or Incorrect Items
Please inspect your order upon arrival.
If you receive a damaged, defective, or incorrect item, contact us within 7 days of delivery at support@nuveorganics.com.
To help us resolve the issue quickly, please provide:
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Your order number
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A description of the issue
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Clear photos of the product and packaging
We will review the issue and work to provide an appropriate solution as quickly as possible.
Non-Returnable Items
For hygiene and safety reasons, certain products cannot be returned, including:
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Opened or used skincare and personal care products
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Gift cards
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Sale or clearance items
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Personalized or custom-made products
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Perishable goods
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Hazardous materials, flammable liquids, or gases
If you are unsure whether your item qualifies for a return, please contact us before submitting a request.
Exchanges
We currently do not process direct exchanges.
If you would like a different product, we recommend returning the eligible item and placing a new order once your return has been approved.
Refunds
Once we receive and inspect your returned item, we will notify you regarding the status of your refund.
If approved, your refund will be issued to your original payment method.
Please allow:
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1–3 business days for return inspection
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Up to 10 business days for your financial institution to process and post the refund
Processing times may vary depending on your payment provider.
If more than 15 business days have passed since your refund was approved and you have not received it, please contact us at:
Contact Information
NuveOrganics™
Website: www.nuveorganics.com
Email: support@nuveorganics.com